Privacy Statement

of Zode Kinesiology | ABN: 55245516029
Please email me if you have any questions:  hello@zode.com.au

 Zode Kinesiology has voluntarily committed to complying with the NSW Privacy and Personal Information Protection Act 1998 (the Act). This commitment has been made by Zode Kinesiology to protect the privacy of its clients, business contacts, suppliers, contractors and employees.

This policy sets out how Zode Kinesiology collects, uses and discloses personal information, including your right of access and correction. It applies equally to conventional and electronic information.

For more information regarding Privacy, please refer to the Australian Privacy Principles. This Privacy Statement should be read in conjunction with our Website Terms and Conditions.

Collecting your Personal Information

Zode Kinesiology may connect with you in person, online, through social media or when you become a client. In doing so, we will collect personally identifiable information, such as your email address, name, home or work address, occupation, and phone number. We will:

  • Collect and retain personal information only if it is necessary for one of our services, events, workshops, functions or activities and will do this in a lawful, fair and reasonable way; 

  • Take reasonable steps to ensure that the personal information collected is relevant, not excessive, accurate, complete and up-to-date; 

  • Take reasonable steps to ensure the protection of personal information from misuse, loss, and unauthorised access, modification and disclosure;

  • Retain personal information for no longer than is necessary for legitimate purposes; and 

  • Destroy or permanently de-identify personal information, which is no longer used or required;

  • Only use this information for legitimate business purposes

Given the nature of working with me, I will also collect information about your personal circumstances through completion of an intake form. This is collected and stored securely in my client management system “Power Diary”, which is ISO 27001 Certified. You can find out more here:  https://www.powerdiary.com/security/

You may choose to not complete the Intake Form; please be aware this may limit my ability to offer a comprehensive assessment for your needs.

Collection of information from a Third Party:

I will only collect information directly from you. In the event of improving my services to you, I may seek personal information from a third party. This will only be done in accordance with your knowledge and approval. Zode Kinesiology does not use or disclose sensitive personal information without your explicit consent.

When offering my services and products, I may seek your opinions and information so I can create new offerings and services that is tailored to what you need or want.

There is also information about your computer hardware and software that is automatically collected by Zode Kinesiology website. This information can include: Your IP address and browser history. This information is used by Zode Kinesiology for the operation of the services, to maintain quality, appeal, and usability of my website. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Zode Kinesiology’s website, this information may be collected and used by others.

Use of your Information:
Zode Kinesiology collects and uses your personal information in the following way:

  • To provide the services you have requested or to meet the purpose for which the information was submitted. The information may also be aggregated for customer research purposes.

  • To support you with enquiries and to deliver my services to you face to face, via phone, email and online.

  • To improve our services, products, and website by using information collected through social media posts or comments, testimonials or feedback, attendance at events or workshops.

  • We will Respect your wishes, if you tell us that you do not wish to have your personal information used or disclosed for a particular purpose, unless this is not legally or practically possible.

  • To keep you informed of what is new, happening or changes to our services through newsletters, updates, social media, and emails. This will only happen if you have requested to receive communication via an opt-in process, which you can opt out of at any time.

All sensitive information is always held securely.

Sensitive Information is fully disposed of at the earliest opportunity if in hard copy format. I will only collect sensitive information through my intake form via Jotform, in your client file via Power Diary and during face to face or zoom appointments. I only do this to be able to provide the service you have requested. Please note:

  • Sensitive information is stored on password protected devices.

  • All devices and software has two-factor authentication.

  • I am the only person who has access to your sensitive information.

  • You can find out about third party security provisions here:

    • Power Diary: https://www.powerdiary.com/au/privacy-policy/

    • Jotform: https://www.jotform.com/privacy/

    • Squarespace: https://www.squarespace.com/privacy

    • Facebook: https://www.facebook.com/privacy/policy

    • Zoom - https://explore.zoom.us/en/privacy/

I may not be held responsible for data breaches from third parties as there is an inherent risk of disclosure or loss of personal information when using some forms of communication.

Disclosure of Information:

We never share your information without your permission. Should we need to refer you to another service or practitioner we may disclose your information to ensure you have the best possible outcome. This will be in consultation with you.

However, Zode Kinesiology will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

(a) Conform to the law or comply with legal process served on Zode Kinesiology or the site.
(b) Protect and defend the rights or property of Zode Kinesiology; and
(c) Act under circumstances to protect the personal safety of users of Zode Kinesiology or the public.

If you would like access to your information or to update it, please contact me at hello@zode.com.au. If you wish to receive copies of your information, I will consider this in alignment to the Privacy Act and relevant law, otherwise I will make every effort to provide your information to you within 30 days of your written request. This information may be de-identified if required and there will be an administration fee applied.

Security of your Personal Information

Zode Kinesiology takes reasonable safeguards to secure your personal information from unauthorised access, use or disclosure. When personal information (such as credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

I manage security risks by storing information securely with two-factor authentication and doing regular cyber audits.

Use of Cookies

Zode Kinesiology web site uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page.

For example, if you personalise Zode Kinesiology pages, or register with our site or services, a cookie helps us to recall your information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses and so on. When you return to Zode Kinesiology’s web site, the information you previously provided can be retrieved, so you can easily use our features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your bowser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Zode Kinesiology services or web site.

Use of Google Analytics

To improve the performance and structure of my website, I use Google Analytics about your usage of my website. This link will provide more information about Google’s collection and use of data:  https://support.google.com/analytics/answer/6004245

Exclusion of Liability and Condition of Use

You agree, as a condition of your use of services and website, that Zode Kinesiology will not be liable for any loss (including but not limited to personal injury, death, damage to or loss of property, damage to your computer or loss of data stored on it, consequential loss or loss of profit or business opportunity) arising from your use of our website and services, and whether any such loss arises from Zode Kinesiology breach of any contract or implied contract, negligence or other tort or wilful act.

This clause applies to the extent permissible by law and no attempt is made by Zode Kinesiology to exclude or modify liability that is imposed by statute and which may not be excluded or modified. We follow the law of New South Wales, Australia and by entering this service and/or website you agree with this choice of law.

Changes to this Statement  

Zode Kinesiology will occasionally update this Privacy Statement to reflect our operations and client feedback. Zode Kinesiology encourages you to periodically review this Statement to be informed of how we protect your information. It will always be current on our website. 

Contact Information

Zode Kinesiology welcomes your comments regarding this Privacy Statement. If you believe that Zode Kinesiology has not adhered to this Statement, please contact Zoe at hello@zode.com.au. We will use reasonable efforts to promptly determine and remedy the problem.